Spoke Dispatch: Clients
Total delivery control for clients
Let clients submit deliveries, track updates, and set delivery times. More control on their end, means less admin on yours.
- 15 mins saved per client upload
- 96% delivery success rate
- 50% fewer client queries
Order Details
Order #456
Scheduled
In progress
Delivered
Address: 898 Plum Street
Due date: Jul 29
Activity
- Jul 29
- Delivered to recipient: 11:20 AM
- ETA is 11:00 AM – 11:30 AM
- 8:00 AM
- Driver is out for delivery
- Order loaded into vehicle
- 7:45 AM
- Jul 28
- Order scheduled for delivery on Jul 29
- Order accepted in courier hub: 6:45 PM
- Order picked up by Tim S.: 6:30 PM
- Order submitted for delivery: 5:00 PM
- Order marked as packed by Sophie M.: 1:25 PM
- Delivery label created: 11:15 AM
- Order added from Shopify: 11:10 AM
- Order #456
- Scheduled
- Delivered
- Address: 898 Plum Street
- Due date: Jul 29
The problem
Managing clients shouldn’t feel like a second job.
- Messy order handoffs: Shared spreadsheets, texts, and back-and-forth uploads before a single delivery has started.
- No visibility once deliveries are live: Clients are calling to ask for updates, requesting ETAs, but you’re waiting for drivers to know what happened.
- Chasing proof of delivery for clients: When a client needs to confirm a delivery or resolve a dispute, they wait on you to dig it out and send it over.
The solution
Same operations. Fewer disputes. Happier clients.
- Replace spreadsheets with a shared portal: Clients upload stops directly into Spoke Connect. No file exchanges, no manual checking, and no missed deliveries from incorrect data.
- Give clients live visibility without the calls: Share live ETAs, delivery status, and driver progress in real time, so clients always know what’s happening without picking up the phone.
- Share proof of delivery when it happens: Clients get instant access to POD photos, signatures, and delivery timestamps, so disputes get resolved in minutes, not days.
- Turn happy recipients into renewed contracts: Send automated delivery notifications and live tracking to keep recipients satisfied and build lasting client relationships.
Smooth delivery for the entire operation
- Dispatchers: Plan routes, adjust them, and make deliveries run smoother with delivery details flowing directly to both clients and drivers.
- Drivers: Get drivers the best route-planner app on the market to keep them on track, update their status as they go, and finish their day faster.
- Recipients: See accurate ETAs, a simple tracking page, and SMS delivery updates to help avoid missed deliveries and ensure happy customers.