# Total delivery control for clients

Let clients submit deliveries, track updates, and set delivery times. More control on their end, means less admin on yours.

- 15 mins saved per client upload
- 96% delivery success rate
- 50% fewer client queries

## Order Details

**Order #456**  
**Scheduled**  
**In progress**  
**Delivered**  
**Address**: 898 Plum Street  
**Due date**: Jul 29

**Activity**  
- Jul 29  
  - Delivered to recipient: 11:20 AM  
  - ETA is 11:00 AM – 11:30 AM  
- 8:00 AM  
  - Driver is out for delivery  
  - Order loaded into vehicle  
- 7:45 AM  
- Jul 28  
  - Order scheduled for delivery on Jul 29  
  - Order accepted in courier hub: 6:45 PM  
  - Order picked up by Tim S.: 6:30 PM  
  - Order submitted for delivery: 5:00 PM  
  - Order marked as packed by Sophie M.: 1:25 PM  
  - Delivery label created: 11:15 AM  
  - Order added from Shopify: 11:10 AM  
  - Order #456  
  - Scheduled  
  - Delivered  
  - Address: 898 Plum Street  
  - Due date: Jul 29

## The problem

### Managing clients shouldn’t feel like a second job.

- **Messy order handoffs**: Shared spreadsheets, texts, and back-and-forth uploads before a single delivery has started.
- **No visibility once deliveries are live**: Clients are calling to ask for updates, requesting ETAs, but you’re waiting for drivers to know what happened.
- **Chasing proof of delivery for clients**: When a client needs to confirm a delivery or resolve a dispute, they wait on you to dig it out and send it over.

---

## The solution

### Same operations. Fewer disputes. Happier clients.

- [**Replace spreadsheets with a shared portal**](https://spoke.com/dispatch/clients#replace-spreadsheets-with-a-shared-portal): Clients upload stops directly into Spoke Connect. No file exchanges, no manual checking, and no missed deliveries from incorrect data.
- [**Give clients live visibility without the calls**](https://spoke.com/dispatch/clients#give-clients-live-visibility-without-the-calls): Share live ETAs, delivery status, and driver progress in real time, so clients always know what’s happening without picking up the phone.
- [**Share proof of delivery when it happens**](https://spoke.com/dispatch/clients#share-proof-of-delivery-when-it-happens): Clients get instant access to POD photos, signatures, and delivery timestamps, so disputes get resolved in minutes, not days.
- [**Turn happy recipients into renewed contracts**](https://spoke.com/dispatch/clients#turn-happy-recipients-into-renewed-contracts): Send automated delivery notifications and live tracking to keep recipients satisfied and build lasting client relationships.

## Smooth delivery for the entire operation

- [**Dispatchers**](https://spoke.com/dispatch/dispatchers): Plan routes, adjust them, and make deliveries run smoother with delivery details flowing directly to both clients and drivers.
- [**Drivers**](https://spoke.com/dispatch/drivers): Get drivers the best route-planner app on the market to keep them on track, update their status as they go, and finish their day faster.
- [**Recipients**](https://spoke.com/dispatch/recipients): See accurate ETAs, a simple tracking page, and SMS delivery updates to help avoid missed deliveries and ensure happy customers.

## Last mile management for courier companies