# Enhance your delivery operations

## Take productivity to the next level with granular performance reporting and time-saving automation

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reduction in operational costs

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increase in successful attempts

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per week saved planning routes

> “On the day we agreed the FedEx contract, I was looking for apps to help my team manage the high-volume routes. Frankly, it would've been disastrous if I hadn’t found Spoke.”  
> Paul LeBlanc • Owner of KW Delivery • Canada

## Manage your team effectively

Activity spikes require flexible teams. With Spoke Dispatch, you can add, pause, remove, or reallocate unlimited drivers to scale your workforce with ease.

Driver  
  
Driver  
  
Driver  
  
Dispatcher  
  
Driver  
  
Driver  
  
Depot manager

Recruit and retain drivers. Onboard new drivers easily and keep your existing team running smoothly with Spoke’s universally loved driver app.

Harness driver know-how. Assign your drivers to delivery zones they are familiar with to increase efficiency and capitalize on their local knowledge.

### Batch import stops

An array of stops

to import in batch

address\*

object

Address of the stop

recipient

object or null

Recipient information

allowedDrivers

Array of any or null <= 100

Driver IDs that are allowed
to be assigned to this stop

activity

string or null

Enum: "delivery" "pickup"

Activity type

optimizationOrder

string or null

Enum: "first" "last" "default"

The preferred order

### Request sample

```
{
 "address": {
   "addressName": "string",
   "city": "string",
   "state": "string",
   "country": "string",
   "latitude": -90,
   "longitude": -180
 },
 "recipient": {..},
 "allowedDrivers": [..],
 "activity": "delivery",
 "optimizationOrder": "first",
 "packageCount": 1,
 "notes": "string"
}
```

### Response sample

```
{
  "success": [..],
  "failed": [..]
}
```

## Unlock efficiency with automation

Integrate with our API. Automate every stage of delivery, from data to doorstep. Sync your tech stack with Spoke and slash the time spent on manual tasks.

[Read API documentation](https://developer.dispatch.spoke.com/)

Activate Zapier events. Create low-code connections to trigger events in Spoke Dispatch.

Connect with Shopify. Link your store to import orders, update deliveries, and create routes.

## Monitor key metrics over time

Focus on the numbers that matter. Track driver, delivery, and operational efficiency data. Spot issues early and improve performance.

Feb 23

Feb 24

Feb 25

Feb 26

Feb 27

Feb 28

Mar 1

Mar 2

Delivery attempts

Total

1034

Successful

559

Reduce failed delivery rates. Track driver, delivery, and operational efficiency data. Spot issues early and improve performance.

Keep an eye on expenses. Set and track your custom cost per delivery over time to help maintain healthy margins.

Avoid late deliveries. Keep ETAs accurate by reviewing the percentage of late stops and the average length of stay.

Assess driver performance at a glance. Examine individual driver statistics to identify top performers and motivate struggling team members.

## Empowering couriers to expand their operations

> We’ve grown very fast. Going from delivering in one to four states in just eight months. Spoke has helped us with this, it has made it a lot easier.  
> Estefania & Miguel • Owners at EM Logistics • Mexico