# What’s new in Spoke Dispatch

Feature updates and improvements to make last mile delivery more dynamic

**21 Jul 2026**  
**Spoke Dispatch**  
[**Link pickups and deliveries to ensure collections always happen first**](https://spoke.com/dispatch/product-updates/link-pickups-and-deliveries)

Routes often require drivers to pick up an item at one stop and deliver it later in their route. Until now, linking a pickup stop to a delivery stop had to be done manually by creating two unrelated stops, which required manual checks to prevent drivers from attempting deliveries before pickups.

Dispatchers can now link a pickup to a delivery when uploading their stop data or by setting a depot as a default pickup location. Once a pickup and delivery are linked, the pickup will always be placed before the delivery stop on the route, even when the route is edited or reordered.

### How to link a pickup and delivery

- When importing a spreadsheet, mark a stop's Type as **Pickup**  
- Enter the pickup's row number in the **Linked Pickup** column for the matching deliveries  
- One pickup can be linked to multiple deliveries  
- Or, go to _Controls > Depots_ and turn on **Use this depot as a default pickup location.** This automatically adds the depot as a pickup stop to any route with assigned deliveries.

[Read help article](https://help.spoke.com/en/articles/9896787-how-to-import-and-manage-stops#h_626d07d6e9)

**07 Jul 2026**  
**Spoke Dispatch**  
[**Create and assign custom delivery services to stops**](https://spoke.com/dispatch/product-updates/create-and-assign-custom-delivery-services-to-stops)

Until now, Spoke has not provided a dedicated way to include the delivery service for a stop. Stops with a specific delivery service, such as same-day, next-day, or 72-hour, have been handled the same way, and the service type has not been visible.

Now it’s possible to create your own custom delivery services and attach a delivery service to any stop.

The delivery service attached to a stop is reflected in the dispatcher dashboard and driver app, making it instantly accessible, helping drivers and dispatchers correctly prioritize their deliveries.

It’s also possible to sort unassigned stops by service type and export detailed performance analytics, including delivery service information, for more granular, insightful reporting.

### How to create and assign a delivery service to a stop:

- Go to _Controls_ > _Services_ > click **Create service**  
- Set up your service with cost, service level agreement, and stop requirements  
- Assign your service to a stop manually, by bulk editing stops, when importing a spreadsheet, or via Spoke’s API  
- Filter stops by service type  
- Export performance reports and include the service type

[Read help article](https://help.spoke.com/en/articles/9896787-how-to-import-and-manage-stops?apcid=000000000000000000000000#h_788f2518b2)

**30 Jun 2026**  
**Spoke Dispatch**  
[**Trace delivery progress and provide proof of custody even earlier with barcode scanning**](https://spoke.com/dispatch/product-updates/trace-delivery-progress-and-provide-proof-of-custody-even-earlier-with-barcode-scanning)

Previously, barcode functionality was limited to allowing drivers to scan barcodes to add stops to their route, and when attempting delivery. This only provided a partial record of a package’s journey.

Now, when a barcode is added to a stop, drivers can scan a package’s barcode when they add it to their route, load it to their vehicle, and attempt to deliver it.

This provides additional proof of custody moments and delivery status updates, which are displayed on the dispatcher dashboard and for the recipient via their tracking link.

Import your own barcodes into Dispatch, or let your courier clients generate barcodes via Spoke Connect.

### How to enable barcode scanning for drivers when they create a route, load their vehicle, and attempt delivery:

- Import your stop data into Spoke Dispatch and include barcode IDs  
- Allow clients to generate barcodes for their stops in Spoke Connect  
- On the dispatcher dashboard, go to > Controls > Barcode scanning  
- **Enable** barcode scanning  
- **Select** which actions require the driver to scan a barcode

[Read help article](https://help.spoke.com/en/articles/9896787-how-to-import-and-manage-stops)

**01 Jun 2026**  
**Spoke Dispatch**  
[**Drivers can scan or import a route manifest and add stops 5x faster**](https://spoke.com/dispatch/product-updates/drivers-can-scan-or-import-a-route-manifests-and-add-stops-5x-faster)

Adding multiple stops to a route can be a time-consuming but necessary process for drivers who create their own routes.

The latest update to importing stops lets drivers import an image/PDF or scan of any list of stops, and Spoke’s smart address detection will automatically find, analyze, and import every address contained in the file, adding it as a stop on their route.

Drivers can import multiple stops in a matter of minutes with just a few clicks, and start their routes even sooner.

### How drivers can add multiple stops quickly with manifest scanning and importing

**To scan a manifest**

- Tap > **⠇button**, then tap > **Scan route manifest**  
- Line up the list of stops inside the viewfinder, then take a photo  
- Tap > **Next**, or **Discard scan** if you want to retake the photo  
- Tap > **Done**, or **Add +** to add multiple images to the same route  
- Now that the manifest is scanned, Spoke will automatically upload and analyze the files to extract each stop address and add it to the route

**To import a manifest**

- Tap > **⠇button**, then tap > **Import route manifest**  
- Select a PDF or image file > tap **Done**  
- Now that the manifest is imported, Spoke will automatically upload and analyze the images to extract every address and add them as a stop on the route

[Read help article](https://help.spoke.com/en/articles/7213916-how-to-create-a-route#h_44d48b21e0)

**01 Jun 2026**  
**Spoke Dispatch**  
[**Migrate to Spoke’s API V1 for more control over routes, depots, and team management**](https://spoke.com/dispatch/product-updates/migrate-to-spoke-s-api-v1-for-more-control-over-routes-depots-and-team-management)

Spoke‘s Beta API provided a solid foundation for automating delivery operations, but several day-to-day workflows still needed to be managed via the dispatcher dashboard. With V1 these processes can now be managed entirely through the API.

API V1 now provides users with the ability to:

- Search for any type of stop  
- Manage and create multiple depots  
- Manage dashboard members at scale  
- Configure route defaults, such as start time  
- List stops by route rather than plan, and extract data from specific routes more easily

The Webhook API has also been improved and now supports the additional event ‘stop being the next on the route’, which enables users to build and trigger their own recipient notifications.

Spoke’s newly launched dedicated [API status page](https://status.spoke.com/) provides instant alerts on API outages or degraded performance, helping user keep their operations running smoothly.

API VO.2 Beta will no longer be supported after 1st March 2027.

Follow our migration guide to update to V1 in a matter of minutes.

[Read API migration guide](https://developer.dispatch.spoke.com/api)

**19 May 2026**  
**Spoke Dispatch**  
[**Expand tracking visibility with persistent tracking links for all stops**](https://spoke.com/dispatch/product-updates/expand-tracking-visibility-with-persistent-tracking-links-for-all-stops)

Previously, it was only possible to track a stop after the driver had started the route containing it, which didn’t provide any pre-transit visibility into deliveries.

Now, when a stop is added (manually, via spreadsheet, using the API, or from Shopify) it is automatically given a unique tracking link and status.

Stops can be tracked from the moment they are _‘awaiting assignment to a route’_ through every status change until they are successfully delivered.

This provides additional tracking visibility to recipients and the opportunity for users to build and expand the capability of their own automated workflows to include this early update.

Each stop’s unique tracking link contains a token, making it quick and easy to search for individual stops using this unique identifier.

Recipients who have customized their browser language settings will now also be able to view their delivery updates on the tracking page in their native language of English, Spanish, German, Brazilian Portuguese, or Hebrew.

### How to search for a stop using its unique tracking token

- Click **search** or press **S** on your keyboard  
- Refine your search by selecting a depot or time period  
- Take the unique tracking token from the end of a stop’s tracking link  
- Example tracking token https://track.spoke.com/ **efzqwLliTdZYCw**  
- Copy and paste the tracking token into the search box

[Read help article](https://help.spoke.com/en/articles/6206140-how-to-search-your-account)

**28 Apr 2026**  
**Spoke Dispatch**  
[**Customize your exports to access the data that matters most**](https://spoke.com/dispatch/product-updates/customize-your-exports-to-access-the-data-that-matters-most)

Digging through mountains of unnecessary data for the specific information required can be frustrating and an inefficient use of time.

Spoke’s latest update lets users customize which data to export, making it easier to access the information that matters.

Users on the Premium and Expert plans can now customize all reports, preview changes, and more efficiently download data that’s tailored to their business processes.

When exporting route data, delivery analytics, or printing a manifest, users can select all or any field to include. Spoke will automatically store each user’s specific preferences for each report and apply those settings to all future exports of that report.

**Watch the video below** to see how easy it is to customize your data exports and manifests.

### How to customize data exports and manifests

- Click **export data** or **print manifest**  
- Click **customize**  
- Select the data you wish to include using the radio buttons  
- Your report will update with a live preview as you make your selections  
- When you are happy with your selection, click **export** or **print**  
- Spoke remembers each report setting for each user

[Read help article](https://help.spoke.com/en/articles/6206112-how-to-view-delivery-analytics#h_f5d68a0a09)

**18 Mar 2026**  
**Spoke Dispatch**  
[**Trace proof of custody with time stamps that are recorded when package barcodes are scanned**](https://spoke.com/dispatch/product-updates/trace-proof-of-custody-with-time-stamps-that-are-recorded-when-package-barcodes-are-scanned)

Not having end-to-end visibility into each package's location can leave Dispatchers without the information they need to answer incoming delivery queries. Significant gaps in tracking can also lead to extra requests for updates from recipients, who need more thorough delivery details.

Users on Spoke’s Premium and Expert plans can now benefit from detailed proof of custody information for packages that have barcodes.

Any package with a barcode can be scanned when it is added to a route, loaded onto a delivery vehicle, and delivery is attempted. Time stamps are now recorded at the time these events occur, providing Dispatchers with specific, chronological information about a package's progress and custody status.

Recipients also benefit from more detailed tracking information, as proof-of-custody timestamps are shared with them in real time on their tracking link page.

### How to view proof of custody time stamps

- On the Dispatcher Dashboard, click on **a stop** to see proof of custody time stamps and details  
- On a recipient notification, click on **the tracking link** to see dynamic delivery updates, which will now include proof of custody time stamps

[Read help article](https://help.spoke.com/en/articles/6206833-how-to-track-your-drivers#h_1ce82d4d44)

**13 Mar 2026**  
**Spoke Dispatch**  
[**Build routes that consider the maximum weight limit of your delivery vehicles**](https://spoke.com/dispatch/product-updates/build-routes-that-consider-the-maximum-weight-limit-of-your-delivery-vehicles)

To maximize route efficiency, dispatchers need to balance adding as many items as possible to a route, without exceeding the legal weight limits for the vehicle carrying out those deliveries.

Vehicle capacity lets you set a maximum weight limit for each vehicle type.

This will override any maximum stops settings for drivers, and Spoke will use this weight limit to create routes that do not exceed any vehicle's maximum load capacity.

### How to enable vehicle capacity

- Go to _Settings > Team settings_ > Vehicle capacity  
- Enable **vehicle capacity**  
- Select your weight capacity unit: tonnes/kilograms/pounds  
- Add a maximum vehicle capacity weight for each vehicle type

When importing your delivery data into Spoke, don’t forget to include package weight information for each item so that this can be used to calculate the total vehicle capacity for a route.

[Read help article](https://help.spoke.com/en/articles/7185774-how-to-change-global-account-settings#h_24b0dfa5e3)

**09 Mar 2026**  
**Spoke Dispatch**  
[**Identify and edit incorrect addresses before they disrupt routes**](https://spoke.com/dispatch/product-updates/identify-and-edit-incorrect-addresses-before-they-disrupt-routes)

When an incorrect address format or location is added to a route, it can be hard to spot the error. The knock-on impact can be that drivers are sent to the wrong location, causing confusion and delays.

Spoke now automatically flags addresses that appear to have an unclear location or where the address number cannot be found, so that you can easily spot and correct any errors.

Potential address issues are flagged on the Dispatcher Dashboard and Driver App, giving both dispatchers and drivers the opportunity to fix incorrect details before they impact routes.

### How to fix addresses that Spoke flags with a warning

- When Spoke flags a stop with ‘address number not found’ or ‘unclear location’  
- Click on the stop on the Dispatcher Dashboard or Driver App to edit it  
- Choose to edit the address details, adjust the pin location, or keep the address details as they are

[Read help article](https://help.spoke.com/en/articles/7228612-how-to-manually-order-and-make-changes-to-stops#h_f874d8bb9b)