# Better tracking for happier recipients

Everything recipients need to know sent automatically, so drivers deliver first time and your team gets fewer complaints.

- 50% reduction in recipient waiting time
- 96%+ delivery success rate
- 50% fewer inbound queries

Your package is on the way

Your order was delivered!

Handled by

Flash Couriers

Add instructions for driver…

Delivered

11:13 AM

Out for delivery

8:06 AM

Loaded into vehicle

7:44 AM

Delivery scheduled

7:12 AM

## The problem

## Unhappy recipients create problems that land on your desk.

- Recipients missing deliveries
- “Where is my order?" calls
- Disputes with nothing to show

## The solution

## Better communication. Fewer missed deliveries. Satisfied recipients.

[**Keep recipients informed automatically** 
Send branded delivery notifications via SMS or email at key moments: when the route starts, when the driver is close, and when delivery is complete.](https://spoke.com/dispatch/recipients#keep-recipients-informed-automatically)

[**Give recipients live visibility into their delivery** 
Share a live tracking link with dynamic ETAs, driver location, and position in queue, so recipients can plan their day and stop wondering where their package is.](https://spoke.com/dispatch/recipients#give-recipients-live-visibility-into-their-delivery)

[**Let recipients help themselves** 
Recipients can add delivery instructions directly on their tracking page, so drivers arrive informed and complete deliveries first time.](https://spoke.com/dispatch/recipients#let-recipients-help-themselves)

[**Fewer surprises at the door mean faster deliveries** 
Let recipients know what’s needed before the driver arrives, like cash on delivery, signature required, or custom access conditions, so nothing slows down drivers.](https://spoke.com/dispatch/recipients#fewer-surprises-at-the-door-mean-faster-deliveries)

## Smooth delivery for the entire operation

## Last mile management for courier companies